— HELP CENTRE
FREQUENTLY ASKED QUESTIONS
Common questions about our survival kit, knife legalities, shipping, and returns.
ORDERS & DELIVERY
UK delivery is FREE on all orders over £50. For orders under £50, standard tracked shipping is just £3.95.
Orders placed before 2pm Monday to Friday ship the exact same day from our UK warehouse.
Yes, as soon as your parcel is dispatched, you will receive a tracking link via email allowing you to follow its transit in real time.
AGE VERIFICATION & BLADED GOODS
Under UK law (Offensive Weapons Act 2019), selling bladed items to anyone under 18 is strictly prohibited. We use accredited age checking systems to verify age at checkout.
The delivery driver may ask for a valid UK Driving Licence or Passport if the recipient looks under 25.
RETURNS & REFUNDS
We offer a 30-day hassle-free return window for all unused items in their original packaging.
Once your return reaches our warehouse and passes quality inspection, refunds are credited back to your original payment method within 2–3 business days.